***WARNING: This post contains the use of the F word and other colorful language. If that offends you, then I would prefer you go to Martha Stewarts blog. Mmmkay, thanks. ***
Note: The cashier mentioned is not really named Helga. Helga just seems like a really mean, homely name. And if your name is Helga, well then you just found out what I really think about your name. ;)
I usually shop at our local Walmart Supercenter for our groceries. They are relatively cheaper than the other local grocery stores AND as a super special bonus they ad match the other stores sales. I have been doing this for a very long time so I know what Walmart will match and what they wont. Things they dont ad match are buy one get one free, and the percent off sales, ect.
Rob and I did some killer shopping yesterday. About 70 percent of our cart was grocery items. I had maybe 20 items total that were ad match.
I get into "Helga the Walmart bitch from hell" line and immediately I know its not going to be good. She saw the ads in my hand while she was ringing up the person ahead of me. Dundundundun!!!!!
Fast forward to her ringing us up. Let me first back up here a little by saying I really do EXPECT to be treated rudely by Walmart employees because well, they really are usually just rude as hell. I dont understand why, well I do understand why. They honestly work in "hell on earth" and do have to put up with alot of crap from customers. I have been as sweet as apple pie to some of the rudest cashiers there and they barely crack a smile. I think I would be just as miserable doing that job, but I believe that you should grin and bare it, seriously. You signed up for the job and even if you hate it with everything in you, its just wrong to be a miserable old bitch and be intentionally rude. Now giving credit where it is due, I have also had some very, very nice cashiers there however they are a very rare thing.
I tell "Helga from hell" about my first admatch item and ohhh boy, I can just tell she has been waiting for it!
me: "The Yuban coffee is on sale for $5.99."
hfh: "Where at!!! (in her almost yelling tone, no kidding at all)
me: At Safeway (looking at her, blink,blink,blink)
hfh: Let me see the ad!!! (same tone)
me: sure, its right here---her snatching the ad and pushing it down with her yellowing fingernail. She then shoves,SHOVES the ad back at me to continue ringing my things.
Holy shit assholemotherfucker! That is where Helga from hell fucked up! I could feel my neck get red and hot, my ears were ringing, I wanted to reach over and yank out her gray bun!
My next item was coming up. I was ready!
Me: All of the Green Giant canned vegetables are 2 for $1.00.
hfh: Where!!! (still the same tone)
me: hmmm. Um, well do you want me to look for these too? (here is where helga from hell fucked up, I will now make her life a living hell. She chose the wrong person to open up hells gate today.)
hfh: yes! show me the ad!
me: oh, ok.. (I am taking my sweet ass time unfolding the ad.) Hmm, I could have sworn they were on sale at Bashas. hmmm, well hang on now, I know they are in here somewhere. (I have ads from six different stores in my hand. I slowly and carefully unfold ONE, turning the page very slow and looking all squinty eyed) Well, I usually dont have to show the ad for every item, but if thats what YOU require. Hmm, well maybe it wasnt Bashas! Honey, Rob, babe! Do you remember where the Green Giant was on sale at? (he knows exactly what I am doing and smirks)
Rob: Uh, yeah honey. At Bashas!
Me: No, I just looked there and, hmm. Oh wait! I think they are at Safeway! I slowly fold the ad and carefully unfold the safeway ad. I am sure that your manager right over there is so happy you are double checking! Especially when you are busy like you are today! (I point behind me to the line of growing customers ;) ) Oh silly me, I know where they are on sale at now! Frys! Oh, I have that ad right here!
I look at steaming helga from hell and I swear to god if fire could shoot from her eyeballs, I would be toast!
Me: Here you are, you see. Green Giant 2 for 1.00. ( I am now grinning at her like a southern belle.)
She is tossing the cans rather hard in the bag. I can tell she is rather pissed as fuck.
I am eyeballing her every move and she doesnt like it one bit. I get to my mangos that are 2 for 1.oo at Food City and I let her know, and OMFG! She doesnt ask me for the ad! She does however ring them up two for ten!
Me: Um, excuse me! Did I say those were two for ten?!?!? You rang them up wrong!
hfh: Oh! (slam, slam, slam,slam on the key board)
After she corrects her huge ass mistake, I jump right back in.
me: Oh, just one second! I want to see the cash register tape where you corrected that mistake you just made!
She is now breathing so hard she is huffing. She slams the cash register again and rips off the little white tape that just came out.
me: hmmm, wait a minute now. Oh, ok, I see where you corrected your MISTAKE. (still smiling at her)
This continues and I can tell she is now wishing she wouldnt have been so rude. I continue to nit pick her for stupid shit, and she is huffing and puffing louder.
She finishes it all up, CRAMS the reciept in my hand and waves her hand off at me like, shoo fly go away.
Me: excuse me helga??? I just wanted to let you know that you have been the RUDEST cashier that I have ever had my entire life. You should be proud of that! I think I will go tell your manager that you have just made my day by being treated soooo rudely.
She looks at me and gasps. And I did just that. I walked straight over to her manager there and told him exactly what happened while standing there facing her and looking right at her while I spoke. She was so preoccupied with my conversation she wasnt paying attention her new customer either.
Her manager told me this wasnt the first time she had a complaint and that she was an older cashier that had been with the company for a long time. Do I give a shit about that? I looked at him and said, "well then, she should surely understand how to treat a customer and she doesnt! If you are making excuses for her, that is a pretty lame excuse!" He then said, "no I am not making excuses for her, just trying to justify it for me. "
The guy in line behind me had just a few items and after she rang him up he walked over to where I was standing and talking to the store manager. He wanted to let the store manager know how rude she was and didnt greet any of the customers in line, how she slammed the register and demanded loudly that she see the ads. He also told him how rude she also treated him.
Very long story short, if you dont like your job, move the hell on. She had no reason to treat me like she did. I would have gladly showed her the ads and not been a pain in the ass if she would have asked me nicely. She talked to me in a tone that I wouldnt use to talk to a dog.
A little goes a long way.